Connecting Zendesk

Connect Zendesk

• OAuth
• Personal

Ask in chat

Send this message to the agent.

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Connect my Zendesk account.

or

Use Connectors

Find Zendesk on the Connectors page.

Open Connectors →

Open the private authorization control and approve the correct Zendesk account. The account controls which tickets and help center content ufo can use.

What ufo can do

• Search and read tickets, comments, users, organizations, and help center content.
• Group support themes and identify repeated problems.
• Draft replies and follow-up issues.
• Update supported records when requested.

State the view, tags, time range, and publication boundary.

Review tickets tagged onboarding from the last 30 days. Group the main problems and draft a reply template. Do not reply to tickets or change their status.

Fix Zendesk access

Confirm that the connected account can open the target tickets or help center. Reconnect if access expired. Give the account, view, brand, or ticket identifiers when the workspace contains several.

See Summarize customer feedback.