iMessage

An admin must make the workspace’s first iMessage connection. Then each member can connect their phone.

Ask the agent to start the connection:

Connect my phone to iMessage.

Complete the private connection step from the agent. Do not send a code or credential in the chat.

Use iMessage for short requests and updates when you are away from the web portal. Use the web portal for large files, long reports, task management, and workspace settings.

If your phone disconnects, ask the agent to check the connection and start a new handoff.