Troubleshooting work
Continue in the affected conversation. Give the failed action, time, system, and visible error. Do not send credentials or secrets.
Your UFO cannot reach a service
Section titled “Your UFO cannot reach a service”Ask it to check the current connection. Confirm that the connected account can perform the same action in the provider. Reconnect only after your UFO identifies expired or removed access.
The result uses the wrong data
Section titled “The result uses the wrong data”Confirm the environment, account, workspace, database, time zone, and date range. Name the source of truth when two systems disagree.
The work stopped
Section titled “The work stopped”Read the last progress message. Provide the permission or information UFO needs to continue in the same conversation. A message can wait if the workspace balance is too low to start work.
A scheduled task sent nothing
Section titled “A scheduled task sent nothing”Open Tasks, then Runs. A run can complete without a message when it finds nothing to report. Check its conversation, task state, connections, destination, and balance.
Your UFO made the wrong change
Section titled “Your UFO made the wrong change”Explain what happened and what you expected. Ask UFO to check the affected system before it makes another change.
For workspace access, sign-in, Slack, or billing problems, see Workspace troubleshooting.