Troubleshooting
Ask your UFO to check the current state before you reconnect an account or repeat work.
Your UFO does not answer in Slack
Section titled “Your UFO does not answer in Slack”Confirm that UFO is in the channel and mention @ufo once. After a mention starts a thread, replies
in that thread reach your UFO.
For a new member, check the email address on their Slack account. A person outside the workspace’s email domain must be added before your UFO can answer.
A Slack install link fails
Section titled “A Slack install link fails”Ask your UFO for a new link. Install links are short-lived and cannot be reused. If the new link also fails, ask your UFO to raise the problem with the team.
A connection stopped working
Section titled “A connection stopped working”Ask your UFO to check the connection, then ask to reconnect the account. Access may have expired or been removed in the connected service.
For GitHub, each member connects their own account. A teammate’s connection does not give another member access to clone or push a private repository.
Your UFO cannot find a remembered fact
Section titled “Your UFO cannot find a remembered fact”Ask where the fact was stated. Private memory, workspace memory, a private room, and an external shared channel have different scopes. Restate the fact in the scope where it must be available.
A task did not post
Section titled “A task did not post”A scheduled task sends no message when it finds nothing to report. Open Tasks, then Runs, to inspect its conversation. Check the task state, connected accounts, destination, and workspace balance.
You need to stop work
Section titled “You need to stop work”Use the stop button on the web or press Esc in the terminal. You cannot stop work from Slack.
A message is waiting
Section titled “A message is waiting”Check the workspace balance. A member message is held when there is not enough credit. It runs automatically after an admin adds credit.
The problem remains
Section titled “The problem remains”Ask your UFO to pass the symptom, affected account, time, and failed action to the UFO team. Do not send a credential or secret.